Return Policy

Right of Exchange / Right of Refund

The customer has the right to return all articles from our current assortment without reason within 14 days of purchase. The sales contract comes into effect on acceptance of the goods or at the latest on expiration of the 14 day right of refund.
Returns must be sent free of charge. You can choose between an exchange and a refund. All charges incurred by us (e.g. postage and packaging) will be deducted. Goods that have signs of wear and tear are not returnable.

Power of Revocation


Right of withdrawal: You have the right to revoke the contractual agreement, in writing (e.g. by letter, fax or E-mail) or by the return of the goods, without explanation, within 2 weeks as of expiration of the 14 day right of refund. The deadline begins with the delivery of the goods and this instruction as well as the expiration of the 14 day right of refund. The punctual postage of the goods or a written retraction suffices to enforce your power of revocation.


Please email us at
E-mail: sales(at)gin-clear.com


we will provide you with an address and shipping label so that you may return the goods.
In the event of a valid revocation of this agreement each party shall return to the respective other party the benefits (e.g. interest) received. If the benefits cannot be returned in full or only in used condition, appropriate compensation must be rendered. This does not apply to the surrender of goods whose deterioration can be exclusively attributed to handling during an inspection – e.g. in a retail store. You can avoid the obligation for value replacement by not treating the goods as an owner would and by avoiding anything that might impair its value. Transportable goods shall be returned. Postage and packaging is to be paid by you.